At WingoPro, we are committed to delivering a reliable and high-performance predictive analytics platform. We understand that financial transactions are sensitive, and we aim to handle every refund request with transparency and fairness. This Refund Policy outlines the conditions under which a refund may be granted, the process to claim one, and the circumstances where refunds will not apply.

A refund request will be considered eligible only when a verifiable technical failure occurs on our end — specifically, when a valid activation key fails to unlock premium features despite successful payment confirmation from your bank or UPI provider. We review each case individually and require sufficient evidence before processing any refund.

We maintain a strict no-refund policy for the following situations. Please read these carefully before making a purchase, as these are non-negotiable:

• Prediction Accuracy: Our tool uses statistical pattern analysis and does not guarantee any specific outcome. Refunds will not be issued because predictions did not match the actual game results.
• Change of Mind: Once your activation key has been successfully applied and premium access is granted, no refund will be issued due to a change of mind or personal preference.
• Account Violations: If your account is suspended or terminated due to a breach of our Terms and Conditions, you will not be entitled to any refund for the unused subscription period.
• Missing Payment Proof: Refund claims submitted without a valid UTR number, bank transaction screenshot, or UPI reference ID will be automatically rejected.
• Delayed Activation: Delays in manual key activation (usually within 1–6 hours) do not qualify for a refund unless the delay exceeds 24 hours without any response from our team.
• Duplicate Payments: If you accidentally made two payments, please contact us immediately. We will verify and refund the duplicate amount — but this must be reported within 6 hours of payment.

If you believe you are eligible for a refund, follow these steps carefully to initiate the process:

• Step 1 – Contact Us on Telegram: Message our official support handle within 24 hours of your payment. Requests submitted after 24 hours will not be entertained.
• Step 2 – Provide Required Details: Share your registered email address, the exact date and time of payment, your UTR/Transaction ID, and a clear screenshot of the payment confirmation from your UPI app.
• Step 3 – Wait for Review: Our team will review your case within 1–2 business days. We may ask for additional information if required.
• Step 4 – Decision Notification: You will be informed of the refund decision via Telegram or email. If approved, the refund will be initiated immediately.

Once a refund is approved, the timeline for receiving the credited amount depends on your payment method and bank processing speed:

• UPI (GPay, PhonePe, Paytm): Refunds are typically credited within 3–5 business days.
• Bank Transfer / IMPS / NEFT: May take up to 5–7 business days depending on your bank.
• Credit / Debit Card: If payment was made via card, the refund may take up to 7–10 business days to reflect on your statement.

Please note that WingoPro does not have control over the processing speed of your bank or payment provider. We will initiate the refund from our side as soon as it is approved.